Privacy Policy
Your privacy is important to us. Vnyou Pty Ltd (ACN 655 625 540) (“we”, “us” or “Vnyou”) has developed this Privacy Policy for our users (“you”, “your”) to understand how we collect, use, communicate, disclose and otherwise make use of Personal Information. Our Privacy Policy is outlined below.
1. Scope of this Privacy Policy
1.1. This Privacy Policy describes how we handle your Personal Information when you come into contact with, or use our services through our Website and any mobile application or mobile website through which you access our website or services (collectively, “Website”).
1.2. This Privacy Policy does not apply to websites, applications or mobile platforms that are not operated by us (Linked Sites). Your use of any Linked Sites will be subject to the privacy policy contained within each such site. It is your responsibility, and we encourage you, to review the privacy policies of any Linked Sites.
2. What is Personal Information?
2.1. Personal Information is currently defined in the Privacy Act 1988 (Cth) as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
2.2. If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as Personal Information and will not be subject to this Privacy Policy.
3. Collection of Information
3.1. We collect your information directly through your own input when you enter and submit information into our Website. This includes:
a) contact information, including emails, phone numbers and passwords;
b) comments, reviews and feedback;
c) interests and communication preferences;
d) geolocation data; and
e) device information.
3.2. We also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
4. Precise Location Information
4.1. When you use one of our location-enabled services, for example when you access our services from a mobile device, we may collect and process information about your mobile device's GPS location and the time the location information is recorded. This is to customise our services with location-based information and features, for example, to inform you of venues and establishments in your vicinity.
4.2. Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you.
4.3. If you would like to use that particular feature, you will be asked to consent to your data being used for this purpose, which you can withdraw at any time by disabling the GPS or other location-tracking functions on your device (in accordance with your device’s ability to do this).
5. Storage of Information
5.1. We will protect Personal Information by using reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification, however we cannot guarantee the security of information from unauthorised entry or use, hardware or software failure, or other circumstances outside our control.
5.2. All our information is safely and securely stored in Amazon Web Service (AWS) Elastic Compute Cloud (EC2) instances. Pictures and files are stored in Amazon S3 or Amazon Simple Storage Service, a service offered by AWS that provides object storage through a web service interface.
6. Use of Your Personal Information
6.1. We use your Personal Information collected through your use of our Website for various reasons:
a) to improve and enhance your experience of our Website;
b) to connect you with venues suited to your specifications;
c) to notify you of updates, news and special offers;
d) to enhance support and functionality to you;
e) to provide you with relevant information from third parties;
f) to respond to comments, requests and complaints and to provide technical support;
g) to conduct Website administration and ensure Website efficacy;
h) for data analysis, audits, developing new products and services, determining the effectiveness of our Website;
i) to prevent and potentially unlawful activities and misuse of the Website; and
j) to comply with our legal obligations and resolve disputes.
7. Sharing or Disclosing your Personal Information
7.1. We will share collected data with third parties, partnerships, companies and other affiliates at our discretion.
7.2. Establishments and venues will not receive data pertaining to your experiences at other establishments and venues. Establishments will only receive data collected about your experience at that applicable venue, such as comments, ratings and favourites.
8. Access to, and accuracy of your Personal Information
8.1. Subject to our verification of your identity, you are permitted to request access to the Personal Information you have provided us with through your use of, and access to our Website.
8.2. You may also request that we review and correct any of that Personal Information. The accuracy of this information is solely your responsibility.
9. Overseas Transfer
9.1. We may use ‘Mailchimp’ to provide electronic newsletters, updates, offers and other related services. We may be required to disclose to Mailchimp or Mailchimp may collect, Personal Information from you, including the email address (and any information relating to your email address) that you have provided to us for the purposes of receiving electronic content.
9.2. Mailchimp also uses cookies, web beacons and flash player codes to collect information about:
a) the type of browser and version you are using;
b) your operating system and/or similar information; and
c) when you access our electronic newsletters.
9.3. Please refer to Mailchimp’s privacy policy, which can be found at
https://mailchimp.com/legal/privacy/ and their terms of use, found at https://mailchimp.com/legal/terms/ for more information.
9.4. Mailchimp may transfer this information to third parties, or its contractors, who process the information on its behalf, or where otherwise required to do so by law. Mailchimp is based in USA and is subject to the laws of USA. Your information, including your IP address, will be transmitted and stored by Mailchimp on servers that are located outside Australia.
10. Amendments to Privacy Policy
10.1. We reserve the right to amend our Privacy Policy from time to time at our sole discretion. Amendments will be effective immediately upon notification on this Website. The date of revision will be noted.
10.2. Your continued use of the Website following such notification will represent an agreement by you to be bound by the terms and conditions of this Privacy Policy as amended.
11. How to Contact Us about Privacy
11.1. If you have any questions, requests or complaints about our Privacy Policy, please contact us at info@vnyou.com.au.
11.2. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments.
11.3. If you are not satisfied with our response to your complaint, you can refer the matter to the
Australian Information Commissioner:
Office of the Australian Information Commissioner
Director of Complaints
GPO Box 5218
Sydney, NSW 2001
Telephone: 1300 363 992
Last updated: June 2023